Service Officer

  • Job Reference: TCFUD2204/SG
  • Date Posted: 26 March 2021
  • Recruiter: C&C Housing
  • Location: Wimbledon
  • Salary: £26,000
  • Sector: Marketing and Communications Assistant
  • Job Type: Permanent

Job Description

Service Officer
Location: Main base would be Wimbledon, covering Surbiton and Teddington
Salary: c£26,000 per annum
Job Type: Permanent, Full time , 5 days per week
Application closing date: 22/04/2021
Who We Are
C&C is a forward-thinking and innovative charitable provider of Housing, Care, and bespoke services exclusively for the over 55s in London.  We manage c.2000 properties in prime locations across London.
We provide quality services to general needs tenants and have over 90 years’ experience of retirement home design and living.
Our Fit Future Strategy 2017 - 2027 guides our path through a journey of property and service developments, making us fit and readied with a strong foundation for a new period of growth.
Your Role
As a Service Officer you will create a warm, respectful, and safe environment while providing supportive management to our residents to facilitate the skills to maintain independent living.
You would need to have access to your own car as your role would be based across 3 sites, and further afield when covering other sites due to leave.
You will actively work with partnerships and agencies to support our service delivery and deliver service developments and improvements that optimise Social Value and value for money.
About you
The ideal candidate will be passionate, enthusiastic, energetic, and innovative. A qualification in housing/care/customer services is desirable. The following are considered essential:
- Experience in management of tenancy and challenging behavior.
- Good knowledge of the impact of mental health and dementia.
- A strong background in resident/customer engagement.
- Experience of handling and resolving complaint, and conflict resolution.
Reporting to the Portfolio Manager you will embrace training that is tailored to your ability to manage residents needs and improve your performance.
Our Values
At C&C, our values drive us to be a pioneer, believe in better, have the courage to act, invest in each other and do all we do from the heart. You will be able to use your belief in our values to make a significant contribution to over 55s housing in London.
C&C is passionate about fostering Diversity, Inclusion and Gender balance across the organisation and we always welcome applicants from diverse and BAME backgrounds.
Do you feel this is the right position for you? Apply with your most up to date CV, if you wish to include, we are also happy to receive covering letters.