Senior Technical Support Engineer

  • Job Reference: ACBGI2102/CC
  • Date Posted: 10 February 2021
  • Recruiter: The Royal Parks
  • Location: London
  • Salary: £40,000 to £47,000
  • Sector: I.T. Manager
  • Job Type: Permanent

Job Description

Senior Technical Support Engineer
Salary Range: £40,000 - £47,000
Location: The Old Police House, Hyde Park, London

About us
Created in March 2017, The Royal Parks is a charity that supports and manages 5,000 acres of historic parkland across London. Millions of Londoners and tourists visit our beautiful sites, which offer unparalleled opportunities for enjoyment, exploration and healthy living in the heart of the capital.
We look after eight of London’s largest open spaces; Hyde Park, The Green, Richmond, Greenwich, St James’s, Bushy and The Regent’s Parks, and Kensington Gardens. We also manage other important open spaces in the capital including Brompton Cemetery, Victoria Tower Gardens, Canning Green and Poet’s Corner.

The Benefits
- Salary of £40,000 - £47,000 per annum, depending on experience.
- Pension scheme
- 26 days’ holiday pro rata plus public holidays

About the role

As the Senior Technical Support Engineer, you will work closely with the IT Infrastructure Manager to design and deliver a robust, secure, and flexible IT solution.

You will be responsible for ensuring all day-to-day maintenance tasks are performed, such as backups, system patching, monitoring systems, and reporting functions. You will also provide 2nd level end-user support and maintain the corporate backup and disaster recovery plan.

You will work closely with the Park Services and Events teams to ensure that appropriate access to IT services, including CCTV, is available throughout the Parks.

About you

As the Senior Technical Support Engineer, you will need to be an experienced IT professional, ideally qualified as a Microsoft Certified Solutions Associate/Microsoft Certified Professional. You will also be educated to degree standard in a computer related discipline.

You will have strong Microsoft skills and hands-on experience of Microsoft 365, with proven experience of Windows 10 modern desktop (including services such as autopilot, BitLocker, and windows defender). You will also have extensive knowledge of current windows server operating systems. Experience in supporting virtualised environments (such as VMware) would be beneficial.

You will also be a methodical, well organised individual, with a keen eye for detail and good written and verbal skills.

You will need a flexible approach to your working day, to ensure that the very best IT service is provided to our colleagues throughout the business.

The successful candidate will need Security Clearance (SC) or be willing to undergo the clearance process.

Other organisations may call this role IT Support Engineer, Technical Support Engineer, Senior IT Engineer, 2nd Line Support Engineer, Support Desk Engineer, IT Engineer, or Infrastructure Support Engineer.

To apply
If you’re seeking your next challenge as a Senior Technical Support Engineer within a unique and rewarding organisation, please apply via the button shown, where you will be required to submit your CV and a personal statement.

Closing date: Tuesday 23rd February 2021

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.