Retail Manager (Operations & Customer Experience) (0.6)

  • Job Reference: RM 2020
  • Date Posted: 21 July 2020
  • Recruiter: Hoxton Street Monster Supplies
  • Location: Hoxton, Hackney
  • Salary: £22.00 to £500
  • Sector: Administration Manager, Fundraising - Retail & Shops
  • Job Type: Permanent

Job Description

About the role

Hoxton Street Monster Supplies is a small and exciting shop with a social heart. It sells bespoke products for the monster community in a very engaging way that makes every visit to our shop a fun and immersive experience for customers. When you enter our shop, you enter a world led by the imagination, curiosity and a dash of peril. Visited by international dragons and zombies, yetis and gremlins, brave humans and mini humans, every day brings a new story and experience for our customers, volunteers and staff. We’re a small, but mighty shop and are seeking a new Retail Manager to lead us into the future.

The Retail Manager (0.6) would need to be on site during the current shop opening hours. These are currently Thursday and Friday afternoons, and all day Saturday.

Hoxton Street Monster Supplies is a wholly owned trading subsidiary of Ministry of Stories, a children’s charity which resides behind the shop’s secret door. Deeply rooted in the heart of Hoxton, the shop acts as the public face of the charity, provides a warm welcome to the families who access their programmes, and demonstrates to children how seriously the charity takes the imagination from the moment they walk through the door. However, it doesn’t just excite children – our shop gets lots of attention from around the world – and has featured recently in an article for Creative Review and Culture Trip, been a location for a photoshoot with Asian Vogue and had a four-page promotion in Air China’s in-flight magazine!

We have ambitious plans to increase our sales in store and online, and later this year, we hope to invest in a second Retail Manager (0.4 FTE) to expand our shop opening hours and drive wholesale partnerships and new product development.

We have a well-established and unique online store and in the last ten years have attracted high profile wholesale partners including the Design Museum, Liberty and Wellcome Collection.

We have a motivated senior leadership team who, alongside the directors of Hoxton Street Monster Supplies and board of trustees of Ministry of Stories, believe that the shop has a significant amount of untapped potential. To read more about our shop, please click here.

Who we're looking for:

You will be a experienced retail manager, able to recruit train, motivate and build a team culture to drive success through our brilliant volunteer shopkeepers. You will have an excellent track record in customer service and know how to deliver the nuts and bolts of a successful retail operation (in store and online). You will bring a knowledge of how to monitor retail performance, learn from it and take action. You will become a real brand champion, and be confident to make the most of PR and press opportunities, and motivate other people to visit, volunteer and buy our products. You will need to juggle and organise all the operational requirements, from stock management, to volunteer rotas and visual merchandising. Just don’t forget to feed Wells the Invisible Cat. Ideally, you will bring experience of growing online sales and digital marketing – able to develop this service and draw the audience to our wonderful products, including Thickest Human Snot and Impacted Earwax.

After ten years of building our strong brand, designing great products and securing a good reputation, we are determined to increase our revenue to support our social mission. To achieve this, we want to find an ambitious and experienced retail manager to increase sales and brand awareness, and to lead our volunteer team to great success.

For the job description, application form and diversity form, please visit: