IT Operations Manager

  • Job Reference: HKYST0705/CC
  • Date Posted: 26 March 2021
  • Recruiter: Prospect Hospice
  • Location: Swindon
  • Salary: On Application
  • Sector: I.T. Manager
  • Job Type: Permanent

Job Description

IT Operations Manager


We are looking for an experienced IT Operations Manager to manage the day-to-day delivery of our IT systems and lead the development of our IT strategy across the whole hospice, including shops and remote sites.


Prospect Hospice is an ambitious and caring organisation. We are passionate about providing excellent, personalised and compassionate care; As we grow towards our goals, our IT needs are increasing and changing, and we are looking for someone who believes in what we are about and who has the skills and commitment to drive our IT systems forward.


Hours: Full time (37.5 hours per week)


What is the role?


This will be a varied role requiring a hands-on approach. You will manage the IT solutions and services, working closely with external IT providers to ensure high levels of availability and security for the organisation. You will be responsible for the planning and implementation of IT policies and procedures to ensure appropriate systems and maintenance use that is consistent with company goals, industry best practices, and regulatory requirements.


Day-to-day responsibilities in this role will include developing, implementing and maintaining hospice systems, including the intranet, clinical IT systems, electronic archiving, retail tills and gift aid technology, NHS mail and telephone systems. You will support all users of IT systems within the hospice with their day-to-day IT requirements, including some simple tasks such as password resets (with a move to automation) and folder access requirements and setting up, maintaining and deleting email accounts for current staff, new starters and leavers. Ensuring all new starters receive appropriate IT induction training.


On a strategic level, you will be responsible for continually evaluating technology usage to ensure we are using the most appropriate technology and contribute to the business cases for technology investments. You will be the lead in capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.


About you:


- Experience of modern technologies including Office 365, SharePoint, cloud technologies and remote desktop solutions

- Excellent communication skills, enabling interaction with all levels of the business (including written and oral communication where appropriate)

- The ability to problem solve, work without supervision, multi-task and prioritise

- Analytical and logical thought processes, ability to relate and co-ordinate requirements across the business or develop structured solutions

- Microsoft Certification

- A willingness to be on-call, work occasional unsocial hours and the ability to work flexibly


It would also be great if you have:


- Knowledge of ITSM best practices and service level management

- Experience of working with and managing third party suppliers

- Knowledge of IT security best practices

- Experience of working in a multi-sited location company


To view or download the job description, please select the apply button shown, which will bring you to our website.


A little bit about us


We are an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within the area. The hospice’s multi-professional teams support people in the community and at the hospice in Wroughton. Care is also extended to the families and friends of patients.


What we offer


We’ll also provide you with a welcoming and supportive working environment. Benefits include:


- £30,799 to £34,183 per annum

- 27 days’ annual leave entitlement

- Generous contributory pension scheme

- Employee Assistance Programme

- Family-friendly policies and practice

- Supportive induction, and training and development

- Free parking


For further information and an informal chat, please contact Warren Finney. Contact details can be found by selecting the apply button.


Equality & Diversity


Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.


We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.




Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.


Unfortunately, due to the high volume of applications that we receive, it is not possible to respond to everyone. If you have not heard from us within 2 weeks following the closing date of this vacancy, your application will have been unsuccessful.


To apply for the role of IT Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.


Other organisations may call this role Head of IT Operations, Head of IT, Head of Information Technology, Head of IT Services, Head of Information Technology Services, Head of Information Technology Operations, or Information Technology Operations Manager.