Helpline Team Leader

  • Job Reference: ACBFL1902/PK
  • Date Posted: 5 February 2021
  • Recruiter: Beat
  • Location: United Kingdom
  • Salary: £23,293
  • Sector: Membership Officer
  • Job Type: Permanent

Job Description

Helpline Team Leader

Location: Home-based
Details: Full time/permanent
Salary: £23,293
Closing date: 19/02/20 9am


Work as part of Beat’s support services team providing effective supervision and support to Helpline staff and volunteers.

About Beat

Beat is the UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.


Beat’s Helpline Team Leaders work alongside the Deputy Helpline Manager and Helpline Manager to support staff and volunteers on shift.

Team leaders ensure that all Helpline channels are responded to within timescales and monitor the quality of support provided.

Beat’s Helpline is open 9am - 8pm, Monday - Friday and 4pm - 9pm at weekends and on Bank Holidays. Staff work between 8:45am and 8:30pm.

Applications and Information

To apply, please select the apply button shown and download and complete the application form. Completed application forms should be uploaded via the website by 9am on Friday 19th February 2021. Applications sent after this date will not be accepted.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note, we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Friday 19th February 2021 with interviews taking place the following week over Microsoft teams/Zoom.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

So, if you’re seeking your next challenge as a Helpline Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Helpline Manager, Helpline Supervisor, Helpline Team Manager, Helpline Team Supervisor, Customer Service Manager, Call Centre Team Lead, or Helpline Lead.