Helpline Manager

  • Job Reference: ACBFJ1902/PK
  • Date Posted: 5 February 2021
  • Recruiter: Beat
  • Location: London
  • Salary: £30,710
  • Sector: Membership Manager
  • Job Type: Permanent

Job Description

Helpline Manager

Location: Home-based
Details: Fulltime/Permanent
Salary: Up to £30,710 (dependant on experience)
Closing date: 19/02/21 9am (Candidates will hear whether their application has been successful the following week)


Beat is recruiting a Helpline Manager to ensure that Beat’s Helpline services are delivered effectively, supporting as many people as possible.

About Beat

Beat is the UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.


Beat’s Helpline Manager will be responsible for the delivery of its multi-channel support Helpline services. Support to those with an eating disorder and their friends, family and loved ones is currently provided across webchat, telephone, email, and social media. The team also facilitate daily online support groups.

Helpline services are now open from 9am - 8pm each weekday, and 4pm - 8pm at weekends and on Bank Holidays with the team working up until 8:30pm to ensure that the staff are appropriately debriefed at the end of each shift. The core working hours of this role will be within these hours.

Beat’s Services team has significantly expanded over the past year, with over twice as many people as the previous year now contacting for advice and support. New specialist services have been developed and the Helpline Manger will work closely with the Services Manager to ensure that these new services are signposted to by the helpline team.

Applications and Information

To apply, please select the apply button shown and download and complete the application form. Completed application forms should be uploaded via the website by 9am on Friday19th February 2021. Applications sent after this date will not be accepted.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note, we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed the week following the closing date, with interviews taking place the following week over Microsoft teams/Zoom.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

So, if you’re seeking your next challenge as a Helpline Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Helpline Team Manager, Helpline Team Leader, Support Line Manager, Call Centre Team Manager, Helpline Supervisor, Customer Care Supervisor, or Helpline Lead.