Deputy Helpline Manager

  • Job Reference: ACBFM1102/PK
  • Date Posted: 5 February 2021
  • Recruiter: Beat
  • Location: United Kingdom
  • Salary: £27,820 to £29,284
  • Sector: Membership Officer
  • Job Type: Permanent

Job Description

Deputy Helpline Manager

Location: Home-based
Details: Full time/permanent
Salary: £27,820 – £29,284
Closing date: 11/02/20 9am


Beat is recruiting a Deputy Helpline Manager to ensure that Beat’s Helpline services are delivered effectively, supporting as many people as possible.

About Beat

Beat is the UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.


Beat’s Deputy Helpline Manager has line management responsibility for a team of Helpline Advisors. Providing supervision to staff and volunteers on shift, the Deputy Helpline Manager is a key member of the Support Services team, ensuring that channels are responded to within timescale and following processes and procedures including safeguarding.

Providing guidance and feedback, the Deputy Helpline Manager supervises Helpline shifts alongside team leaders and the Helpline Manager to provide a high-quality effective support service to all of Beat’s services users.

Applications and Information

To apply, please select the apply button shown and download and complete the application form. Completed application forms should be uploaded via the website by 9am on Thursday 11th February 2021. Applications sent after this date will not be accepted.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note, we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Thursday 11th February 2021 with interviews taking place the following week over Microsoft teams/Zoom.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

So, if you’re seeking your next challenge as a Deputy Helpline Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Helpline Assistant Manager, Lead Helpline Operator, Support Line Assistant Manager, Call Centre Team Supervisor, Helpline Supervisor, Customer Care Assistant Manager, or Contact Centre Team Manager.