Benefits Advisor – Help to Claim Universal Credit

Job Description

Benefits Advisor – Help to Claim Universal Credit
Home Based (with travel to the Tiverton office)
 
About Us
 
Citizens Advice Torridge, North, Mid & West Devon is a Devon-based free advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing.
 
Every year, thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills to welfare and benefits, relationships, housing and employment.
 
We serve a population of over 300,000 people with around 30 staff and over 150 volunteers.
 
We’re currently looking for two Benefits Advisors to join our team and help to deliver a national service, “Universal Credit: Help to Claim”.
 
Your Rewards
 
- Salary of £21,420 FTE per annum
- Employer’s pension contribution
- Generous annual leave
- Comprehensive training and support
 
This is the ideal role for an individual who is looking to progress beyond customer service and provide exceptional and quality advice to members of the public who need help.
 
You’ll be provided with a comprehensive training programme for around four weeks to bring you completely up to speed. Not only will you learn about the advice you will provide, but we’ll train you on our systems and processes, you’ll undertake supported calls and shadowing to ensure you have all the skills to enable you to thrive.
 
Additionally, you will also be provided with continuous updates and quality checks to ensure you are supported and enabled to give members of the public the very best advice and support at important (and potentially vulnerable) times for them.
 
The Role
 
As a Benefits Advisor, you will operate in a key, front-line position delivering the Universal Credit: Help to Claim service.
 
This will involve taking calls, undertaking webchats and face-to-face meetings all providing support to individuals making new Universal Credit claims to enable them to effectively claim and be ready for when their first payment arrives.
 
You’ll need to be an effective multi-tasker to be able to interview individuals in a calm, sensitive manner, obtaining the information you need to provide the right advice whilst researching their options and maintaining control of the call/meeting.
 
Dealing with all manner of queries, from simple questions through to full claim support and use of interpretation services, you will provide expert support at every step and will get involved in group calls with DWP.
 
Using a wide variety of resources, you will undertake research using various websites and will utilise the Citizens Advice Client system, for which full training will be provided.
 
About You
 
To be considered as a Benefits Advisor, you will need:
 
- Customer service skills and experience
- A strong level of IT literacy including high levels of proficiency with Microsoft Office
- Excellent listening, multitasking and research skills
- Confidence in giving advice
- The ability to write notes in a standardised, compliant manner
 
Other organisations may call this role Universal Credit Advisor, Welfare Advisor, Financial Welfare Advisor, Welfare Benefits Advisor, Welfare Rights Advisor, or Welfare Support Advisor.
 
These roles are offered on a full-time basis, however, we are also interested in hearing from those seeking part-time work and job shares and we will be happy to discuss these options at interview stage.
 
The roles are also offered based out of our Barnstaple offices.
 
The closing date for these roles is the 19th April 2021.
 
Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.? 
 
So, if you’re seeking your next challenge as a Benefits Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.