Advice Co-ordinator- Welfare Rights Advice

  • Job Reference: ACBVI3005/CC
  • Date Posted: 30 April 2021
  • Recruiter: Family Action
  • Location: Bradford
  • Salary: £26,949 to £29,573
  • Sector: Administration Assistant
  • Job Type: Permanent

Job Description

Advice Co-ordinator – Welfare Rights Advice
Bradford, Canterbury Advice Centre (Initially remote working, moving to office based as COVID-19 restrictions ease)

About Us

Family Action is a charity that transforms lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.

We are now seeking a part-time Advice Co-ordinator to join our long-established Bradford Advice Service, on a permanent contract.

Your Benefits

- Salary of £26,949 - £29,573 per annum pro rata
- Flexible working hours
- A generous pension scheme and leave entitlements
- Eye care vouchers
- Cycle to work scheme
- A great benefits package

You will join a service with a long-standing history of providing welfare rights advice in Bradford and a team who are passionate about access for our clients to social justice.

You will be supported by an experienced Service Manager and an organisation that offers you continuous learning and development.

What’s more, you will have the opportunity to develop in an organisation that values your contribution, offers staff initiatives and supports you through regular, reflective supervision.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.

Your Role

As an Advice Co-ordinator, you will lead on delivering social, welfare and public law advice, including specialist benefits, generalist level debt, housing and income maximisation.

Line managing the Advice Worker Team, you will deputise for the Service Manager in their absence. Additionally, you will lead on quality processes and triage a telephone helpline and advice drop-ins when required.

Your skills and experience

To be considered as an Advice Co-ordinator, you will need:

- To be an experienced welfare benefits caseworker
- Leadership experience
- A sound understanding of the Advice Quality Standards (AQS) awarded to services delivering social welfare legal advice

Other organisations may call this role Lead Caseworker, Casework Team Manager, Senior Welfare Benefits Caseworker, Lead Welfare Caseworker, or Welfare Programme Co-ordinator.

Family Action are committed to Equality, Diversity and Inclusion in all that we do and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, because we are committed to increasing representation of these groups at Family Action. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel costs if you attend an interview.

Appointments are subject to Family Action receiving an enhanced disclosure from the Disclosure and Barring Service that we consider acceptable.

This is a part-time role working 22.2 hours per week.

For an application pack and further information, please visit our website.

If you have any questions regarding this vacancy, please contact: Sarah Lala

Closing date: 30th May, 2021 12pm Noon
Interview date: 8th June 2021

Family Action offers good working conditions, a comprehensive training programme and a Group Personal Pension Scheme (GPPS). We welcome applications from all sections of the community.

So, if you’re seeking your next challenge as a Advice Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.